Emergency medical care, delivered.

Instead of avoidable ED visits.

Instead of avoidable hospitalizations.

Instead of avoidable costs.


Bringing urgent care home.

instED video calls
instED support representatives

Because 35% of
emergency room visits are
not medical emergencies.

Bringing urgent care home improves quality, reduces cost and enhances the experience of care both for patients and providers.
All about instED
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Triage is the key. Breakthrough technology is the solution.

reporting and analysis
reporting and analysis
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Including an algorithm that stratifies urgency, plus data-driven clinical protocols that ensure the right level of care in the right place at the right time.

Explore our platform
Once triage identifies the level of need, instED deploys the appropriate delivery mode, practitioner and care protocol.
Take a deeper dive
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diagaram of pathways
  • Telephone consult (including TTY)
  • Telehealth visit
  • Clinician home visit
  • Safe transfer to ED

Multiple clinical pathways.

One superior model of care.

Designed for the 20% of the population that drives 80% of your costs

Built to provide a better experience of care for high-need individuals, the
versatile instED model can also serve a broader population seeking convenient care at home.
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See the opportunity
instED patient
instED patient
instED patient

Pioneered, piloted
and perfected at Commonwealth
Care Alliance

Massachusetts-based CCA has earned a national reputation for innovation in serving its high-need health plan members. In a three-year pilot, this innovative mobile integrated health solution demonstrated outstanding outcomes.
See the numbers
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patients icon
More than 3,500
requests for service and 1,494 in-home visits in 2019
87.6% avoidance rate for ED or inpatient admissions within three days
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$2.4 million estimated cost savings to CCA
in 2019
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Patients provided an average score of 9.38 out of 10 when asked if they would recommend instED to family and friends 

Let’s explore how instED
can meet your needs

Please start by calling

833-9-INSTED (833-946-7833)

Or contact us by email: